Webinars & Briefings for
Certified Enrollment Representatives

Webinars
Agent Briefing
Community Partner Briefing

Click on the resource headers below for detailed information:

Webinars


Please submit any questions regarding our webinars to OutreachandSales@covered.ca.gov.

Date Subject Slides Recording
2017/02/21 Life Events and Special Enrollment (PDF) (Video)
2017/01/31 Cross the Finish Line and Form 1095-A Overview (PDF) (Video)
2016/12/19 The Benefits of Partnering with Anthem (PDF) (Video)
2016/11/16 Oscar Consumer Journey (PDF) (Video)
2016/11/03 Open Enrollment 2017 (PDF) (Video)
2016/09/23 2017 Consumer Renewal Journey & Feature Release 16.9 (PDF) (Video)
2016/09/23 Shop & Compare Portal Walkthrough (Video)
2016/09/23 Agent Portal Walkthrough (Video)
2016/09/23 Certified Enrollment Counselor Portal Walkthrough (Video)
2016/08/18 2017 Covered California Health and Dental Plans/Benefits (PDF) (Video)


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Agent Briefing

To subscribe to the Covered California Agents email list, please contact outreachandsales@covered.ca.gov

Date Email Subject In This Issue
2017/03/09 Join Us for Our SEP Kick-off Meetings Beginning Next Week
  • 2017 SEP Kick Off Meetings
  • Understand Qualifying Life Events for Special Enrollment
  • Individual Shared Responsibility Payment
  • APTC
  • CCSB
2017/02/10 Agent Briefing: Thank You For Another Successful Open Enrollment
  • Thank You
  • New Deputy Director Introductions
  • Special Enrollment
  • Online Application Feature Release
  • Small Business
2017/01/06 Agent Briefing: Jan 15 Deadline for Feb 1 Coverage and Other Key Updates
  • Open Enrollment
  • Latest News
  • Webinars
  • APTC
  • CCSB
2016/12/07 Agent Briefing: Open Enrollment Kicks Off This Week
  • Dec 15 deadline for Jan 1 coverage
  • Webinars
  • Updated File in Agent Extranet
  • Consumer notices
  • Small Business
  • Seen on Social
2016/11/30 Alert! CCHP Monthly Premium Correction for 2017
  • CCHP Monthly Premium Correction for 2017
  • Optional Data Page
2016/11/09 Our Work Continues
  • Covered California remains focused on Open Enrollment
2016/11/03 Agent Briefing: Open Enrollment Kicks Off This Week
  • What’s New for Open Enrollment
  • Renewal
  • Webinars
  • CCSB
  • Social
2016/10/10 Alert! Updates on Pay Now, Medi-Cal, and Small Business January Rates
  • Pay Now Survey
  • 2017 Rates Now Available for CCSB
  • Medi-Cal FAQ
  • Shopping Makes Cents
2016/10/04 Agent Briefing: Renewal Season Kicks Off This Week
  • Director’s Corner
  • Renewal & Open Enrollment
  • Webinars & Online Application
  • Pay Now Survey
  • Small Business
  • Social Media

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Community Partner Briefing

To subscribe to the Covered California Community Partner email list, please contact outreachandsales@covered.ca.gov

Date Email Subject In This Issue
2017/03/09 Join Us for Our SEP Kick-off Meetings Beginning Next Week
  • 2017 SEP Kick Off Meetings
  • Understand Qualifying Life Events for Special Enrollment
  • Individual Shared Responsibility Payment
  • APTC
2017/02/10 Community Partner Briefing: Thank You For Another Successful Open Enrollment
  • Thank You
  • New Deputy Director Introductions
  • Special Enrollment
  • Online Application Feature Release
2017/01/06 Community Partner Briefing: Jan 15 Deadline for Feb 1 Coverage and Other Key Updates
  • Open Enrollment
  • Latest News
  • Webinars
  • APTC
2016/12/07 Community Partner Briefing: Open Enrollment Kicks Off This Week
  • Dec 15 deadline for Jan 1 coverage
  • Webinars
  • Consumer notices
  • Seen on Social
2016/11/30 Alert! CCHP Monthly Premium Correction for 2017
  • CCHP Monthly Premium Correction for 2017
  • Optional Data Page
2016/11/09 Our Work Continues
  • Covered California remains focused on Open Enrollment
2016/11/03 Community Partner Briefing: Open Enrollment Kicks Off This Week
  • What’s New for Open Enrollment
  • Renewal
  • Webinars
  • Social
2016/10/10 Alert! Updates on Pay Now and Medi-Cal
  • Pay Now Survey
  • Medi-Cal FAQ
  • Shopping Makes Cents
2016/10/04 Community Partner Briefing: Renewal Season Kicks Off This Week
  • Director’s Corner
  • Renewal & Open Enrollment
  • Webinars & Online Application
  • Pay Now Survey
  • Social Media

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Downloads

Date Updated Resource Document Type Description
2017/03/09 Individual Shared Responsibility FAQ Questions and Answers for Certified Enrollers regarding The Individual Shared Responsibility Payment, commonly known as the Tax Penalty.
2017/03/09 2017 SEP Kick-Off Invitation Flyer Invitation for community partners For the 2017 Special Enrollment Period Kick-Off Meetings with dates and locations
2017/02/10 17.2 CalHEERS Release Release Notes Important information for Certified Enrollers to stay up-to-date with the implemented changes occurring with the online application during the 17.2 CalHEERS release on February 13, 2017.
2016/12/12 Providing a Clear Message to Consumers in Changing Times FAQ Questions and answers for sales partners regarding changing times with the recent presidential election.
2016/12/06 Agent Authentication Policy Information for agents on the Authentication Policy when contacting the Agent Service Center.
2016/12/02 Conditionally Eligible Quick Guide Information on the reminder notice sent to consumers in a conditional eligible status.
2016/11/18 Certified Enroller Portal Search Training Guide Instructions on how to effective use the Search functionality in the Agent or CEC Portal.
2016/11/18 Shop & Compare Job Aid Job Aid Instructions on how to navigate the updated Shop & Compare tool.
2016/11/18/ Reporting Income Quick Guide Information on reporting income for 2016 for 2017 coverage.
2016/10/10 Assisting Medi-Cal Eligible Consumers FAQ FAQ Questions and answers regarding assisting consumers in Medi-Cal.
2016/09/23 Income Guidelines for first quarter 2017 coverage Chart Program Eligibility by Federal Poverty Level (FPL).
2016/09/22 16.9 CalHEERS Release Notes Release Notes Important information for Certified Enrollment Representatives to stay up-to-date with the implemented changes occurring with the online application during the 16.9 CalHEERS release on September 26, 2016.
2016/09/01 Consent for Verification Quick Guide Information on consumer consent for verification and how certified enrollers can help.
2016/08/08 PCP Matching Quick Guide Information regarding added feature for 2017 PPO & EPO Pans in the Individual Market.
2016/07/29 Agent Agreement Amendment Quick Guide Quick Guide What agents need to know about their Agent Agreement Amendment and when it will be delivered.
2016/07/29 Special Enrollment Frequently Asked Questions FAQ Collection of questions from the Special Enrollment webinar and field campaigns.
2016/07/29 Medicare Quick Guide Quick Guide Information on the Medicare notice consumers who are approaching or over the age of 65 will receive from Covered California.
2016/07/29 Employer Notification of Employee Coverage Quick Guide Information on the notice that will be sent to the employers of those consumers who reported that their employer has not offered affordable, minimum standard value coverage.
2016/06/07 CCSB Social Media Tool Kit Tool Kit Provides resources and best practices, along with logos, digital banners, shareable images, and sample posts to effectively spread the word about CCSB.
2016/04/26 Special Enrollment Quick Tips Reference Document Quick tips for certified enrollers to help answer Special Enrollment questions.
2016/04/25 Covered California Vision Covereage - VSP & EyeMed Quick Guides Agent appointment process with VSP and EyeMed.
2016/03/14 County Children's Health Initiative Program (CCHIP) Quick Guide Information on CCHIP, who qualifies for the program, and important contact information.
2016/03/14 Accessing a Consumer’s Secure Mailbox Job Aid Step-by-step instructions to access documents and notices in a consumer’s mailbox.
2016/03/18 Tax Attestation Job Aid Instructions to help consumers attest to having filed taxes for a previous coverage year.
2016/03/18 Member Level Benefit Job Aid Instructions to help APTC eligible consumers select different plans for each member of their tax filing household or custom group member into separate APTC eligible plans.
2016/02/18 Tax Preparation Help for Consumers Handout Resource list of licensed or registered tax preparers, low cost tax preparation services or information about the impact healthcare coverage has on taxes.
2016/02/09 Pregnancy Coverage Quick Sheet Information on the multiple coverage options for pregnant women.
2015/12/23 Authorized Representative Form in English and Spanish Form Form to designate an authorized representative.
2015/12/09 LGBT Training Presentation and Slide Deck Training Materials Learn the terms, identities and concepts associated with LGBT communities. Develop skills for enrolling LGBT individuals and families effectively.
2015/12/02 Navigator Grant Program Managers Flyer Contact information for Covered California's Navigator Grant Program Managers by area within California.
2015/12/01 Agent Agreement Corrections Fact Sheet Information on what steps to take when you receive a DocuSign® agreement with incorrect information.
2015/11/17 Delegation and Delegation Change Request Policy Fact Sheet Important information about the delegation and delegation change request policy and the process for Agents and CECs.
2015/11/13 Certified Enroller Service Center Hours Schedule Covered California’s Service Centers hours of operation.
2015/11/06 AIDS Drug Assistance Program (ADAP) Reference Guide Quick facts on medication and insurance access programs for people living with HIV.
2015/10/27 Regional Field Sales Team Document Document to provide contact information on Covered California's field sales team by region within California. 
2015/10/19 Mandatory Voter Registration Assistance Training Training Guide Important facts on voter registration assistance and protocols that must be followed.
2015/10/19 Voter Registration Training Guide – In Person Task Guide Protocol for in-person assisters to provide voter registration assistance.
2015/10/19 Voter Registration Training Guide – Phone Task Guide Protocol for phone assisters when offering voter registration services.
2015/09/02 Medicare Factsheet Talking Points Quick and important facts about Medicare including scenarios.
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