Customer Care

The Customer Care Division optimizes the consumer experience by coordinating work across the organization to improve the consumer’s experience purchasing and accessing health care. Its purpose is to develop, implement and refine an organization-wide multidisciplinary consumer-experience strategic approach. The division establishes and maintains department-wide relationships and creates cross-functional policies to facilitate a consistent and connected experience for Covered California consumers; creates and maintains a consumer-central culture across the organization; elevates and centralizes policy formulation directed at improving the experience of its customers; and develops external engagement and communication policies to engage external stakeholders, consumers, advocates and health plan issuers in the development and implementation of Covered California’s consumer-experience strategic plan.

Types of positions in Customer Care:

• Career Executive Assignment (C.E.A.)
• Staff Services Manager II
• Health Program Specialist II
• Associate Governmental Program Analyst
• Staff Services Analyst