Solicitations Archive


RFP 2014-04 Call Center Support Services

The purpose of this solicitation is to procure call center services during projected peak call volume periods of November 2014 through February 2015.

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RFP 2014-02 Newspaper Insert

Covered California seeks a vendor to write, design, print 745,000 copies of an eight-page tabloid newsprint publication in English and Spanish versions, to deliver them to twenty (20) locations, and to provide an accompanying media plan.

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RFO 2014-01 SaaS LMS

Covered California is looking to migrate the content and User information from the current Learning Management System (LMS) to a new LMS. There are no system integrations required for this solution.

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RFP 2013-16 Change Management Consulting for Enrollment Functionality Improvements

Covered California is currently reviewing its end to end consumer experience as it relates to the software and expertise operations systems. Covered California is looking to implement new functionality and enhance the existing functionality of the enterprise operations systems, to prepare for the next phase of health care insurance open enrollment in the fall of 2014. Covered California is looking for consulting firm with strong expertise in project and change management to quickly confirm Covered California's requirements for system and business changes for next Open Enrollment, and to facilitate design sessions to drive these changes through to documentation for other vendors to implement.

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Request for Information - Learning Management System (LMS) and/or Training Design, Development, Deliver 

The purpose of this Request for Information (RFI) is two-fold:

  1. to determine feasibility and costs of partnering with vendors who have the capacity to provide instructional design, development and delivery of Covered California blended-learning solutions and,
  2. to review the Learning Management Systems (LMS) that are available, and determine if Covered California University should transition from our current system to an alternative system.

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RFP 2013-09 Actuarial Services

Covered California is seeking health insurance actuarial services to support a range of activities related to Plan Management.

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RFP 2013-06: Photography Services

The purpose of this solicitation is to acquire photography services to assist with Covered California’s marketing and publicity plan to advertise the health care options that will be available through Covered California.


RFP 2013-05: Enterprise-Wide Consumer Protection Assessment

Covered California has decided to not award this contract.


Qualified Health Plans Solicitation

In January 2013, bids from health issuers proposing to sell Qualified Health Plans through the Exchange will be due to the Exchange. This QHP solicitation is the FINAL release of the information that the Exchange will be requesting from QHP bidders in order for the Exchange to make the final selections of which QHPs will be offered to the public in which geographic areas in California.



HBEX 29: Photography Services

The purpose of this solicitation is to acquire photography services to assist with Covered California's marketing and publicity plan to advertise the health care options that will be available through Covered California.


HBEX28 – Request for Proposals: Executive Recruitment Services

Covered California is interested in selecting an executive recruitment firm with focused experience with executives 
in the health provider or health insurance fields to recruit for t exempt executive level positions.


HBEX27: Print Fulfillment Services

The purpose of this Request for Proposal (RFP) is to obtain print and fulfillment services to support the Outreach, Education and Enrollment functions of Covered California.


HBEX 26: Request for Proposals for Verbal Telephone Interpretation Services

Covered California seeks the services of a vendor who will perform verbal telephone interpretation services (in culturally and linguistically appropriate manners for the minimum thirteen (13) Medi-Cal threshold languages. The vendor shall collaborate with all Covered California core business areas to ensure Covered California will provide prompt and clearly understood and accurate interpretation services that align with Covered California's goal of providing first class customer service.


HBEX25 – Invitation for Bids: Live Scan Services

The purpose of this Invitation for Bid is to secure contract for Live Scan Fingerprint Imaging Services for the California Health Benefit Exchange (Covered California)


HBEX24 - Project Management Oversight, Small Business Health Options Program (SHOP)

The purpose of this Request for Proposals is to provide Covered California with a qualified firm to provide project management support services and oversight for the Small Business Health Options Program (SHOP). Ideally, this would take the form of a Project Management Office (PMO). The PMO team would provide day-to-day project oversight and management support in order to stand-up the implementation phase and operation of the SHOP.


HBEX23 - Marketing Recruitment Support

The purpose of this Request for Proposal (RFP) is to provide Covered California with marketing recruitment services that will secure a marketing team for Covered California


HBEX22 - Facility Readiness Support

The purpose of this Request for Proposal (RFP) is to obtain the services of consultants to provide Covered California with technical services in facility readiness.

The purpose of this solicitation is to obtain premium accounting and reconciliation support to perform accounting and reconciling of premium payments and associated advance premium tax credits, and establishing proper controls and fraud prevention that will be associated with the implementation of Covered California.


HBEX20 - Business Process Management Support

The purpose of this solicitation is to obtain the services of consultants to provide Covered California with business process management support that will align Covered California's business processes with the wants and needs of our enrollees.


HBEX19 - Request for Offer for Health Care Training variety of audiences; focus group testing of program materials; written translations of program materials and readability of materials

The purpose of this Request for Offer (RFO) is to obtain the services of a contractor who can work with Covered California to scope, develop, and deliver a comprehensive training program that leverages multiple sources of content into cohesive training packages for use throughout the needs of Covered California.


HBEX18 - Tribal Community Mobilization Program

Covered California is seeking proposals from qualified vendors to provide consultant services to inform and develop Covered California's policies as they relate to American Indian and Alaska Native communities. A complete response to this solicitation is due March 13, 2013 by 4PM PST. Addenda may be released as needed.


HBEX17 - General Agents

Covered California is seeking to contract with qualified Health Insurance General Agents who are interested in providing General Agent services to Covered California's Small Business Health Options Program (SHOP).


HBEX16 - Supplemental Vision Benefits Solicitation ("Vision Plan Solicitation")

Any health issuer licensed to offer, market and sell vision plans in the individual or small group markets interested in offering supplemental vision services must respond to this Vision Plan solicitation. A complete response to this solicitation is due by March 1, 2013 at 12:00 PST. Addenda may be released as needed.


HBEX15 - Supplemental Dental and Pediatric Dental Essential Health Benefit Solicitation ("Dental Plan Solicitation")

Any health issuer licensed to offer, market and sell dental plans in the individual or small group markets interested in offering stand-alone dental services must respond to this Dental Plan solicitation. A complete response to this solicitation is due by March 1, 2013 at 12:00 PST. Addenda may be released as needed. Bidders may bid to offer the Pediatric Dental Essential Health Benefit Plan or the Supplemental Dental Benefit Plan or both.


HBEX13 - Request for Proposals for Outside Legal Counsel

The Exchange is seeking proposals from qualified vendors to provide legal counsel to assist with Affordable Care Act implementation, including interpretation and anticipation of federal guidance.


HBEX12 - Request for Offer - County Based Service Center

The California Health Benefit Exchange is releasing a Request for Offer (RFO) to counties that already expressed interest in providing Service Center functions for the Exchange. At the August 23, 2012 Board Meeting, the Exchange issued a "Term Sheet for County Participation," which identified all key terms for the Exchange's Service Center needs. By September 2012, counties were required to express their interest in providing Service Center functions. Only counties who have already expressed interest are eligible to respond to this RFO.


HBEX11 - Administration of the Small Business Health Options Program (SHOP) Solicitation

The Exchange is seeking proposals from qualified Vendors to provide for the Administration of the Small Business Health Options Program (SHOP).The Exchange seeks to contract with a Vendor for the following sales and operational services: Sales Support and Fulfillment, Agent and General Agent Management, Eligibility and Enrollment, Financial Management, Customer Service, and Information Technology Services. The Vendor is expected to support the business functions of the Exchange for SHOP in order to begin enrollment in health insurance coverage by the start of initial open enrollment in October 2013.


HBEX10 - Solicitation Support Consultant Services: Qualified Health Plan Management

The Exchange is seeking proposals from qualified Vendors to provide support services for the Qualified Health Plan (QHP) solicitation. The ideal Vendor will develop, in consultation with the Exchange, an approach to evaluation of QHP bids that is organized, systematic, effective, and thorough and that will support selection of QHPs which will drive the Exchange's vision of health care delivery system reform and affordability for California consumers in 2013.


HBEX9 - Procurement Assistant Consultant Services Request for Offer

The California Health Benefit Exchange (Exchange) seeks the assistance of a consultant, under the direction of the Exchange, to provide strategic and tactical support for developing and assessing of Service Center alternative approaches and the development of solicitation documents.


HBEX8 - CalHEERS Project Independent Verification & Validation Services RFP

The California Health Benefit Exchange is soliciting responses from qualified firms able to provide Project Independent Verification & Validation Services for the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS).


HBEX7 - CalHEERS PM and Technical Support Consulting Services RFP

The California Health Benefit Exchange is soliciting responses from qualified firms able to provide Project Management and Technical Support Consulting Services to support State project staff during the Design, Development and Implementation of the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS).


HBEX6 - The California Health Benefit Exchange is seeking proposals for the consultation on the design and development of the Small Business Health Options Program (SHOP)

The California Health Benefit Exchange is the state agency that is building the Federal Patient Protection and Affordable Care Act's Small Business Health Options Program (SHOP).  The SHOP will provide health care coverage to small businesses and their employees in California.  This Request for Offer is part of the Exchange's Level I Grant implementation activities.  The Exchange must complete these activities to become a federally qualified and fully operational exchange.  Experienced firms that are interested in sharing their qualifications and ideas to assist us in the design and development of the SHOP can find the pertinent information in the link below.


HBEX5 - The California Health Benefit Exchange is seeking proposals for the Consultation on Qualified Health Plan Management and Delivery System Improvement.

The Exchange is the state agency that is building the Federal Patient Protection and Affordable Care Act's qualified health exchange for individuals and small businesses in California. This links to a formal solicitation to secure an experienced consultant firm to assist us in establishing standards for participating by Qualified Health Plans in the Exchange and assuring that Exchange programs, as implemented through participating plans, have an impact on delivery system improvements.  This procurement is part of  the Exchange's Level I Grant implementation activities. The Exchange must complete these activities to become a federally qualified and fully operational exchange. Firms that are interested in sharing their qualifications and ideas through our Model Contract Solicitation can find the pertinent information here.


HBEX4 - California Healthcare Eligibility, Enrollment and Retention System (CalHEERS) Development and Operations Services Solicitation

California Health Benefit Exchange is pleased to announce the release of its solicitation to acquire the service of a contractor to design, develop and deploy functionality to meet the requirements of the Affordable Care Act relating to the Exchange, Medi-Cal and Healthy Families.


HBEX3 - Recruitment Services for Exempt Executive Level Positions

The California Health Benefit Exchange is seeking proposals for recruitment services for exempt executive level positions. The Exchange is the new state agency that is building the Federal Patient Protection and Affordable Care Act's qualified health exchange for individuals and small businesses in California. This links to a formal solicitation to secure one or more experienced executive recruitment firms to assist us in recruiting eight executive level positions. Firms that are interested in sharing their qualifications and ideas through our Contract Solicitation can find the pertinent information here.


HBEX2 - Communications Support for the Outreach and Education Campaign Plan and Assisters Program  

The California Health Benefit Exchange, Department of Health Care Services (DHCS), and the Managed Risk Medical Insurance Board (MRMIB) have been working closely together to collaborate on the planning and implementation of the Affordable Care Act and the important changes that it will bring. This collaboration includes developing a marketing and outreach plan to inform Californians about the full range of affordable health coverage that will be available to millions as of January 2014 and support their enrollment into health care programs.