RFP 2017-28 Salesforce Enhancements & Operational Maintenance

Covered California enlists the services of Contractor to maintain operational support of a current Salesforce platform and develop additional Salesforce capabilities for Covered California’s Sales Division and Program Integrity Division. The operational support and enhancements to Salesforce will support increasing new enrollment, retention of enrollment, sales channel program compliance, workflow integration, and implement reporting for analysis of fraud, waste, and abuse.