RFP 2017-21 Service Center Training

The purpose of this RFP is to solicit proposals from qualified Bidders who have the capacity to conduct, develop, and deliver customized instructor led or web based training to contact center representatives, clerical staff, analysts, specialists, supervisors, managers, and executive staff which supports their specific duties. The Contact Center/Service Center will accept proposals for employee training services such as, but not limited to, self-paced online, instructor-led webinars or in-person programs. If, in your professional opinion, your firm can enhance training opportunities, please propose additional services or programs available and the projected benefits.