RFP 2017-02 Program Evaluation and Tracking

The need for consumer research and evaluation is particularly important as Covered California continues to improve efforts to target consumers, improve customer satisfaction, increase loyalty and promote services to meet enrollment, retention and renewal goals.

The purpose of this RFP is to solicit proposals from qualified entities to provide quantitative research services to Covered California.

The selection process for this RFP (also referred to as “solicitation”) will focus on the Proposers’ capabilities to design and implement surveys, analyze data, report results, provide technical assistance in areas including research and evaluation planning, and project management.