Ombuds Office


The primary function of the Ombuds Office is to independently examine complaints from consumers who feel their Covered California coverage has been unfairly handled. Resolutions of complaints are conducted in a neutral and impartial manner without regard to race, ethnicity, gender, disability, sexual orientation, age, religion or health status.

Types of positions in the Ombuds Office:

  • Chief Executive Assignment (C.E.A.)
  • Staff Services Manager I
  • Staff Services Analyst
  • Associate Governmental Program Analyst
  • Office Technician