Information Technology


The Information Technology (IT) Division provides technology and security services and solutions to all divisions, consumers and stakeholders to support effective, secure and efficient operations and enrollment services in a manner that is financially sustainable. This includes providing oversight of the ongoing development and operations of CalHEERS (California Healthcare Eligibility, Enrollment, and Retention System) for Covered California. Central to IT is ensuring the best possible consumer experience before, during and after the enrollment process. We do this by monitoring the technology landscape for strategic opportunities, gathering requests for services, evaluating possible solutions, managing an effective IT governance process, providing project management and oversight, and implementing or overseeing and supporting solutions either internally or through appropriate outsourcing strategies.

Types of positions in Information Technology:

Entry and learning level

  • IT Tech

Working Level

  • IT Associate

Specialist and Advisor Levels

  • IT Specialist I, II and III

Working and Full Supervisory Levels

  • IT Supervisor I and II

Managerial Levels

  • IT Manager I and II
  • Chief Executive Officer (C.E.A.)
  • Chief Technology Officer

Other types of positions:

  • Staff Services Analyst
  • Associate Governmental Program Analyst
  • Executive Assistant